Return & Refund Policy
Last Updated: March 15, 2026
At PrintJetShop, customer satisfaction is a priority. We offer a transparent and hassle-free return process.
- Return Eligibility
You may request a return if:
- Item is defective or damaged
- Incorrect product received
- Product is unused and in original packaging
Return Window: 30 days from delivery
- Non-Returnable Items
- Used or damaged products (not due to our error)
- Consumables (ink, toner) once opened
- Final sale or clearance items
- Refund Process
- Refunds are issued after inspection
- Processed within 5–7 business days
- Original payment method will be used
- Exchanges
We offer replacements for:
- Defective items
- Wrong items shipped
- Return Shipping
- Free returns for defective/incorrect items
- Customer pays shipping for other returns
- Order Cancellation
- Orders can be canceled before shipment
- Once shipped, cancellation is not possible
- Damaged Items
Report within 48 hours of delivery with photos for faster resolution.
- Contact
- Email: support@printjetshop.com